Each client has a status on your team. It combines whether they've joined and whether their subscription with you is in good standing.
| Status | Meaning | What to do |
|---|---|---|
| Invited | You've sent the invitation but they haven't accepted yet. | Resend if needed. Nothing can be scheduled until they accept. |
| Active | They've joined and either have a paid subscription with you or are on a free package. | Schedule, chat and coach as normal. |
| Awaiting payment | They've joined a paid package but haven't completed checkout, or you moved them from a free package to a paid one. | They see a Checkout button on their Billing page. Nudge them in chat if needed. |
| Cancelling | Their subscription has been cancelled and ends at the end of the current billing period. | They keep access until then. Either of you can resume it before it ends. |
| Disabled | You removed them from your team. | Their history is kept, but they no longer have access. Invite them again to restart. |
Tip: A client can be on more than one team, so the same person may show different statuses with different coaches.