Everything about coaching on Verve

Create your coach account and start a free trial

Sign up in a few minutes. Every plan starts with a free trial and no card is needed up front.

2 min read

A tour of the coach dashboard

What each part of the dashboard shows and where to find everything in the sidebar.

2 min read

Set up your team profile and logo

Change your team name and upload a logo so clients recognise you in emails and the app.

1 min read

Invite your first client

A short checklist for getting your first athlete onto Verve and training.

1 min read

What happens when your trial ends

How the trial works, what read-only mode means and how to keep everything running.

1 min read

Use the Verve app as a coach

The mobile app has a coach mode for checking on clients, adding notes, logging sessions in the gym and chatting.

1 min read

Invite a client

Send an email invitation with a package and price attached. The client sets a password and, for paid packages, pays you through Stripe.

1 min read

Resend or remove an invitation

When a client hasn’t accepted yet, you can send the email again or withdraw the invitation.

1 min read

Client statuses explained

What Invited, Active, Awaiting payment, Cancelling and Disabled mean, and what to do about each.

1 min read

The client record explained

Everything about one athlete in one place: calendar, activity feed, training assignments, subscription, programmes and progress.

1 min read

Add a note to a client’s activity feed

Keep coaching notes against a client so you have context next time you speak.

1 min read

Review a completed run

Open the run log to see the client’s rating and feedback, and Strava pace, distance and heart-rate data if connected.

1 min read

Review or edit a completed strength session

See the sets a client logged, add an exercise or note after the fact, or undo the completion so they can finish it.

1 min read

Change a client’s package

Move a client to a different package or price. What happens depends on whether the old and new packages are paid or free.

1 min read

Cancel or resume a client’s subscription

End a client’s paid subscription at the end of their billing period, or reverse a cancellation before it takes effect.

1 min read

Remove a client from your team

Disable a client’s access while keeping their training history.

1 min read

Track a client’s exercise progress

Charts on the client record show how their logged weights and reps change over time for each exercise.

1 min read

Schedule a run on a client’s calendar

Pick a run from your library and drop it on a date. The client is notified straight away.

1 min read

Schedule a strength session

Add one of your strength templates to a client’s calendar.

1 min read

Schedule a file or content page

Put a PDF, document or designed content page on a client’s calendar for a specific day.

1 min read

Move, swap or remove a scheduled session

Drag to a new date, replace it with another template, or delete it entirely.

1 min read

Edit a scheduled session’s notes

Add or change the note a client sees on a specific scheduled run or strength session.

1 min read

Assign sessions to a client’s Train page

Give a client runs and strength sessions they can start whenever they like, without a fixed date.

1 min read

Log a strength session on a client’s behalf

Record a session you ran with a client in person so it appears in their history and progress charts.

1 min read

Create an event for all your clients

Races, group sessions and social runs go on every client’s calendar at once.

1 min read

Create a programme

A programme is a day-by-day plan (for example a 12-week half-marathon block) that you can assign to as many clients as you like.

1 min read

Assign a programme to a client

Choose a client and a start date. Every day of the programme is copied onto their calendar.

1 min read

Programme entries vs one-off entries

A calendar can hold sessions from a programme and sessions you added directly. Here’s how they differ.

1 min read

Change a programme after assigning it

Edit the template for future clients, or edit one client’s calendar for just them.

1 min read

Create a run template

Build a run from warm-up, interval and cool-down steps. Clients can follow it in the app and sync it to their watch.

1 min read

Create a strength session template

Combine exercises, supersets, notes and set schemes into a session you can schedule again and again.

1 min read

Add a custom exercise

Create exercises that aren’t in the global library, with a demo video from YouTube.

1 min read

Clone and tweak an exercise from the library

Start from a global exercise and adjust the name, cues or video for your own version.

1 min read

Why editing a template doesn’t change scheduled sessions

Scheduling copies the template. That protects past logs but means template edits only apply going forward.

1 min read

Delete a template you no longer use

Remove runs, strength sessions and exercises from your library without touching anything already scheduled.

1 min read

Create a package

A package is what a client subscribes to: a name, a description and one or more prices. It syncs to Stripe automatically.

1 min read

Connect Stripe so you can be paid

Complete Stripe’s onboarding once, and client payments go straight to your bank account.

1 min read

How client payments work

What happens between inviting a client on a paid package and the money arriving in your bank.

1 min read

Why a client shows “Awaiting payment”

They’ve joined but haven’t completed checkout, or you moved them from free to paid. Here’s how to resolve it.

1 min read

“Billing could not be set up” on a client’s page

Stripe account creation failed for your team. Support can retry it in a minute.

1 min read

Package change rules

A quick reference for what happens to billing when you move a client between packages.

1 min read

Create a survey

Build a questionnaire with the question builder, choose who gets it and when, then activate it.

1 min read

Conditional questions

Show a follow-up question only when an earlier answer needs it.

1 min read

Pause, resume or send a survey now

Control an active survey without deleting it.

1 min read

Read survey responses

See every response to a survey in one table, or a single client’s answers from their calendar.

1 min read

Message a client

Every client has a private conversation with you. Open Chat, pick the client and type.

1 min read

Start a group chat

Create a conversation with two or more clients, for a training group or a race squad.

1 min read

Create a poll

Ask a quick question with options, for example which day suits a group session.

1 min read

Send files and photos in chat

Attach images, PDFs and other documents to a message.

1 min read

Why completed sessions appear in chat

Verve posts a summary into the conversation whenever a client completes a run, strength session or survey.

1 min read

Create a content page with the design editor

Design branded pages (guides, plans, recipes) with a drag-and-drop editor and put them on client calendars.

1 min read

Upload and share a file

Keep PDFs and documents in your library and share them by scheduling, programmes or chat.

1 min read

Build your website

Plans that include a website give you a visual editor and a public site under your own address on Verve.

1 min read

Publish your website

Choose your site address and make it live.

1 min read

Handle enquiries from your website

Contact form submissions land in the Enquiries inbox with the visitor’s details.

1 min read

Add a payment method

Add a card so your subscription continues after the trial.

1 min read

Change your plan

Move between plans or switch from monthly to yearly billing.

1 min read

Cancel or resume your Verve subscription

Cancel at the end of the billing period, or reverse it before then.

1 min read

Download invoices

Every Verve invoice is listed on the Billing page with a PDF download.

1 min read

Client limits

Each plan allows a number of active clients. Here’s what counts and what happens at the limit.

1 min read

Failed payments and past due

What happens if a Verve invoice can’t be charged, and how to fix it.

1 min read

Invite another coach to your team

Give a colleague access to the same clients, calendars and library.

1 min read

Remove a team member

Take away a coach’s access to your team.

1 min read

Work across more than one team

You can own or belong to several teams and switch between them.

1 min read

Update your profile and password

Change your name, email address or password.

1 min read

Reset your password

Get a reset link by email from the sign-in page.

1 min read

Turn on two-factor authentication

Protect your account with a code from an authenticator app.

1 min read

Sign out of other devices

See where you’re signed in and end sessions you don’t recognise.

1 min read

Connect an AI assistant to Verve

Verve has an MCP server. Add it to Claude, Cursor or any MCP-compatible tool, approve access, and start delegating admin.

1 min read

What an AI assistant can do in Verve

A summary of the actions available: reading calendars and logs, scheduling, programmes, templates, surveys, events and chat.

1 min read

Revoke an assistant’s access

Disconnect an AI tool from your account at any time.

1 min read

Sign in to the app as a coach

Use the briefcase icon on the sign-in screen to switch to coach mode.

1 min read

Check a client’s activity and add notes from the app

Open a client, review their completed sessions and surveys, and add notes on the spot.

1 min read

Log a session in the gym

Pick one of your strength templates and log it for a client as you train together, with a rest timer and their previous bests.

1 min read

Chat with clients from the app

Each client has a Chat tab with your private conversation. Send text, photos and documents, and vote in polls.

1 min read

Notifications for coaches

Choose whether you get email and push notifications about client activity.

1 min read

Contact Verve support

Coaches have a direct chat with the Verve team inside the dashboard. Email works too.

1 min read

Report a bug or request a feature

What to include so we can reproduce and fix it quickly.

1 min read