Billing and your coach subscription
Paying your coach, updating your card, cancelling and what the statuses mean.
Pay for your coaching package
Paid packages are billed by card through Stripe. Payment goes to your coach, not Verve.
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Update your card or see your invoices
The billing portal lets you change payment details and download receipts.
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Cancel or resume your subscription
Cancelling stops future payments. You keep access until the end of the period you’ve paid for.
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Billing statuses explained
Active, trialing, cancelling, past due, awaiting payment and cancelled.
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My coach changed my package
What to expect when your coach moves you to a different package or price.
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Training with more than one coach
One Verve account can be on several teams, each with its own subscription.
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Still need a hand?
Coaches can message us directly from Support in the dashboard sidebar and we reply in the same thread. Everyone else, email us and we'll get back to you as soon as we can.