Everything about training on Verve

Accept your coach’s invitation

Your coach sends an email. Follow the link, set a password and, if your package is paid, pay securely by card.

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Get the Verve app

Available for iPhone and Android. Sign in with the same email and password you created from the invitation.

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Add Verve to your home screen without the app store

The web version can be installed like an app on iPhone and Android.

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Your dashboard explained

Today’s sessions, your calendar and the tabs along the bottom.

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Sign in and sign out

Where to sign in on the web and in the app, and how to sign out.

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Complete a run

Open the run, check the steps, then rate it, leave feedback and attach your Strava activity.

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Complete a strength session

Log each set as you go. Everything autosaves, so you can pause and come back.

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Change or add an exercise in a session

Machine taken or a movement doesn’t suit you today? Swap it or add another without asking your coach.

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See your history for an exercise

Check what you lifted last time before you load the bar.

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Undo a completed session

Reopen a run or strength session to correct it.

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Open files, content pages and events

Your coach can put documents, designed pages and team events on your calendar.

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Where to find your coach’s notes

Notes can be on a specific session or in your general activity.

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Sync a run to Apple Watch

On iPhone, send a structured run to your watch and follow the intervals on your wrist.

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What the different calendar entries mean

Runs, strength, surveys, files, content and events each look a little different.

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Start a strength routine from the Train tab

The Train tab lists routines your coach has made available plus your own. Start one any day.

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Create your own routine

Build a routine from the exercise library with your own sets and notes.

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Edit or delete a routine

Only routines you created can be changed. Coach routines are read-only.

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Resume or delete an in-progress draft

Sessions you started but didn’t finish wait in the Train tab.

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Log a run you did on your own

Went for a run that wasn’t on the plan? Log it so your coach can see it.

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Start a run template your coach assigned

Coaches can give you runs to do whenever suits you. They appear under Runs in the Train tab.

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Connect Strava

Link your Strava account from Settings. Your watch or phone app still records the run; Verve just reads it.

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Attach a Strava activity to a run

When you complete a run, pick the matching activity so your coach gets the data.

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Disconnect Strava

Remove Verve’s access to your Strava account at any time.

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Strava troubleshooting

Activities not showing, authorisation denied, or the connection keeps dropping.

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Message your coach

Open the Chat tab, pick your coach and type. They see it on the web and in their app.

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Send photos and files

Attach a photo of your form, a screenshot or a document.

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Vote in a poll

Coaches use polls for things like picking a session time. Tap an option to vote.

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Why my completed sessions show up in chat

Your rating and feedback are shared with your coach as a message so they can reply in context.

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Group chats

Your coach can add you to a group with other athletes.

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Complete a survey

Surveys arrive by email and push, and sit on your calendar until you answer.

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Come back to a survey later

Answers are saved as you type, so you can close it and finish later.

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Pay for your coaching package

Paid packages are billed by card through Stripe. Payment goes to your coach, not Verve.

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Update your card or see your invoices

The billing portal lets you change payment details and download receipts.

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Cancel or resume your subscription

Cancelling stops future payments. You keep access until the end of the period you’ve paid for.

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Billing statuses explained

Active, trialing, cancelling, past due, awaiting payment and cancelled.

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My coach changed my package

What to expect when your coach moves you to a different package or price.

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Training with more than one coach

One Verve account can be on several teams, each with its own subscription.

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Edit your profile

Change your name or email address.

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Change your password

Update your password while signed in.

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Reset your password

Forgotten it? Request a reset link from the sign-in screen.

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Email and push notification settings

Choose how you hear about new sessions, messages and surveys.

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Push notifications aren’t arriving

Usually a phone permission. Here’s how to check.

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Two-factor authentication and sessions (web)

Add an authenticator code to sign-in and sign out of other browsers.

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Who to contact

Training questions go to your coach. App problems come to us.

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